MAKE AN APPOINTMENT

Cairns Total Physiotherapy appointments are usually available within 24 hours of calling so all you have to do is come in or give us a call to schedule an appointment.

It is not a requirement to see a Physician before seeing a Physiotherapist. In many cases, you have the choice to see a Physiotherapist as your first point of contact with a health professional. If your treating Physiotherapist thinks it is necessary, he or she will refer you on to the appropriate Health Care Professional, for example a GP, Specialist or X-ray.

WHAT TO BRING

Paperwork

If referred by a Physician

Bring the referral letter and X-rays if available.

Worker’s Compensation or Third Party Claims

Bring your insurance information to your first appointment. This will include your claim number and insurance liaison or case manager.

Private Insurance holders

Bring your Private Health Insurance card which will have the relevant information and also help with payments as we have HICAPS and can claim the rebate immediately. Most insurance companies cover Physiotherapy and Remedial Massage Treatment but the coverage and therefore the ‘gap‘ will vary with each plan.

Comfortable clothing

In order to perform a comprehensive assessment of your condition, it is at times necessary to expose as much of the injured area as possible. At the clinic, we have shorts and t-shirts for you to change into but if you would be more comfortable in your own clothing, please bring these with you to each session.

WHAT TO EXPECT

Please arrive 10 minutes before your initial appointment in order to fill out the necessary paperwork. This will include your contact details, medical and health history and consent for treatment. All information given to us is held confidentially and is available for your viewing at any time. We deliver a professional service and respect your rights, dignity, privacy, feelings and cultural customs. We respect the confidentiality of your professional relationship and only communicate with your doctor and insurance company with your prior consent.

PAYMENTS AND CANCELLATIONS

Cairns Total Physiotherapy does not offer account facilities. All treatments must be paid for at the time of consultation.

Should you need to reschedule or cancel your appointment, please inform us at least 24 hours prior to your appointment time. Broken appointments without notification will be charged at a rate of 50% the normal cost of the session.

PAYMENT TYPES

• Cash, EFTPOS, Visa, MasterCard, Cheques
• Private Insurance
• Worker’s Compensation Claims
• Third Party Claims
• DVA

We have HICAPS, which is an electronic, real time, claims and payments system. It allows members of participating health funds the convenience of immediate automatic claims processing.

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