No, you do not require a doctor’s referral however there will be some instances where we will require a referral or medical certificate for work cover and insurance based claims. Ask one of our friendly team when you make your appointment if you are unsure.

All Physiotherapist have a minimum Bachelor of Physiotherapy degree. Which is a four year tertiary degree. Some of our physiotherapists hold post graduate qualifications in Sports and musculoskeletal Physiotherapy

Physiotherapists will perform a subjective interview to gain an understanding of the history of your injury, a thorough physical assessment will then be undertaken to determine an accurate diagnosis. The diagnosis will be explained to you and a plan for treatment constructed. Hands on treatment including massage and mobilisation of joints is common in treatment, also exercises to do at home will be prescribed to compliment the treatment perofrmed during the consultation.

Yes, we do take Work Cover patients. You will need a WorkCover medical certificate from a GP and WorkCover claim number.

If you hold an Old Age Pensioner’s Card we will provide a discount of $10

Yes, we accept most private health care cards and have HICAPS facilities for on the spot claims.

If you forget to bring your private health card to your appointment, you will have to pay the outstanding amount upfront, we will then print you out a receipt so you can claim online or go into your private health fund office.

Yes. To be on an EPC (Enhanced Primary Care Program) you do need a referral from a GP.

No. We don’t bulk bill for EPC (Enhanced Primary Care Programs). We require you to bring along your Medicare and a cheque or savings card so we can put the Medicare rebate of $52.95 back into your bank account through HICAPS.

Normal treatments are 30 minutes in length, extended consultations are available.

Physiotherapists can refer for X-rays, ultrasound and MRI. Most X-Rays are bulk billed if referred by a Physiotherapist. However, there will be a fee from the Radiology practice if a Physiotherapist refers for an Ultrasound or an MRI. Each Radiology practice has different fees.

Please wear comfortable clothes or bring something that you can change in to, that will allow the Physiotherapist to easily access the area of your body you require assessed.

We understand that life doesn’t always go according to plan, and occasionally you may not be able to attend your session. However, we are a busy practice with waiting lists and failure to attend appointments without notice means another client misses out too. Should you need to reschedule or cancel your appointment, please inform us at least 24 hours prior to your appointment time. Broken appointments without notification will be charged at a rate of 50% the normal cost of the session.

No. Our physiotherapists use electronic notes and will be able to see any inputted information that the previous physio has added to your file. This allows for consistency with your treatment.

Yes, please inform us before your appointment if you are pregnant. The Physiotherapist will need to know this to safely perform certain treatment techniques and ensure you are comfortable with position.

We do Dry Needling which is very similar. This involves the insertion of a very fine needle in to a knot or trigger point to help release muscle tension.

Yes. We run classes that incorporate Pilates based exercises on a Tuesday evening from our clinic at 158 Mulgrave Rd. Classes cost $20 for a casual visit or multi-visit passes are available. You can also use your private health care card. We supply Pilates mats and pillows each class so all you need to bring is a water bottle and a towel. We take 12 people per class so bookings are essential. To book please phone reception (07) 4051 3252