Telehealth Consults

Telehealth consultations at Cairns Total Physio provide a convenient and effective way to access physiotherapy and exercise physiology services when you’re unable to attend the clinic in person.

Delivered via secure video call using our practice software Cliniko, telehealth allows you to connect with your clinician from your home, workplace, or while travelling — helping you stay on track with your rehabilitation and continue progressing toward your goals.

This service is particularly useful for patients living in remote areas (such as Cape York), those travelling, or anyone needing flexible access to care.

What to expect from a telehealth appointment

Telehealth consultations are delivered as one-on-one sessions with your physiotherapist or exercise physiologist.

Your appointment will include:

• Discussion of your symptoms, history and goals
• Guided movement assessment via video
• Advice and education specific to your condition
• A structured exercise and management plan

Where appropriate, your clinician will guide you through exercises in real time to ensure correct technique and progression.

Telehealth can also play an important role in early post‑operative care, particularly in the first 1–2 weeks following surgery, where guidance, reassurance and safe progression are important before returning to clinic-based rehabilitation.

What telehealth can help with

Telehealth is commonly used for:

• Injury management when clinic visits are not possible
• Follow-up consultations between in-clinic sessions
• Early-stage post-operative rehabilitation
• Progressing rehabilitation programs
• Managing conditions such as:
  • [low back pain]
  • [neck pain]
  • [sports injury treatment]
• Supporting ongoing programs such as [gym programs]

It allows you to maintain consistency with your care, even when location or scheduling is challenging.

Supporting your rehabilitation between sessions

To complement your telehealth appointments, you will receive a personalised program through Move Health, our exercise prescription app.

This includes:

• Clear video demonstrations of each exercise
• Written instructions and descriptions
• Prescribed sets, repetitions and frequency
• Progress tracking
• Ongoing communication with your clinician

This ensures you have a clear understanding of your exercises and can continue your rehabilitation confidently between sessions.

Booking and access

Telehealth consultations are conducted via Cliniko, providing a secure and easy-to-use video platform.

Bookings:

• Cannot be made online
• Must be arranged via telephone through our reception team

This allows us to confirm suitability, ensure telehealth is appropriate for your condition, and provide clear instructions prior to your appointment.

A practical and flexible option

Telehealth can be used:

• As a standalone service
• Alongside in-clinic treatment
• When travelling or living remotely
• For regular check-ins and progression reviews

While telehealth is effective for many conditions, not all situations are suitable for remote assessment. If needed, your clinician will guide you toward in-clinic care or other appropriate options.

Frequently Asked Questions

What do I need for a telehealth appointment?

You will need a device with a camera (phone, tablet or computer), internet access, and enough space to move during your session.

Can telehealth be used after surgery?

Yes. Telehealth can be helpful in the early post-operative phase (first 1–2 weeks) to guide safe movement and recovery.

Can telehealth be used for new injuries?

In many cases, yes. Telehealth can be used to assess and guide management, although some conditions may require in-person assessment.

Is telehealth suitable for everyone?

Telehealth works well for many conditions, but not all. Your clinician will help determine if it is appropriate for your situation.

Will I still be given exercises?

Yes. You will receive a personalised program through the Move Health app, including videos, instructions and progress tracking.